Free Shipping & Rapid Results

Frequently Asked Questions.

If you have any questions, we’d love to hear from you.


Where do I find my Passenger Locator Form Number

Your Passenger Locator Form Number is your invoice number.

Your invoice is emailed to you once you have paid for your test.

Your invoice number will be in the format:


How do I post my test?

If you have ordered a Covid-19 Self-Test you will recieve the self-test kit, packaging and full instructions.

If you order your kit:

  • Before 12 Midday (Monday-Friday) your kit will be despatched the same day
  • After 12 Midday (Monday-Friday), your kit will be despatched the following day

Once your sample is ready to be sent to the lab, locate and post in your nearest Royal Mail Priority Post Box

If you need your test result for a particular date, please make sure that you plan for this in advance to avoid disappointment.

When will I get the results of my Covid-19 test?

If you have ordered our express service, you will get the results between 24-48 hours after your sample arrives at the laboratory.

If you have ordered our standard service, you will get the results between 72-96 hours after your sample arrives at the laboratory.

Do I have to store my Covid-19 Self Test Kit in the fridge?

No, your Covid-19 Self-Test Kit can be stored at room temperature.

What is a Covid Fit to Fly certificate?

Some countries will allow entry and waive the need to quarantine (usually a period of 14 days isolation) if you have a Covid Fit to Fly certificate which is valid and in date.

Other countries will still require you to quarantine.

Our certificate doesn’t guarantee you entry to any country and we strongly advise that because this is a rapidly moving situation,  you:

  • check your destination before you plan to go there
  • check again prior to travel
  • stay up to date with government guidelines in the U.K. and your planned destination.


What is 'Test to Release'?

On 24 November 2020, the UK Government issued guidelines on managing Covid when returning to the U.K.

On, it states:  from 15 December 2020, passengers arriving into England from countries not featured on the government’stravel corridor listwill have theoption to take a test after 5 days of self-isolation, with a negative result releasing them from the need to isolate.

This ‘Test to Release’ scheme passengers should book their test before they travel and complete a passenger locator form

Please visit the Government website for more information.

What if I have symptoms of Covid-19

If you have symptoms of Covid 19,od not purchase our Lateral Flow Antigen Tests or Fit to Fly certificates as we won’t be able to see you in our private clinic.

Please isolate at home and follow Government guidelines. You may purchase a Self-Test kit if you wish to.

How will I get my results?

You will be notified by email as soon as they are ready.  The email will advise you to log into your ReCoVa account to retrieve the test results.

What is ReCoVa?

ReCoVa is the software partner we are working with to ensure that the lab tests are processed and to deliver your result to you.

ReCoVa will process your details on our behalf, but the lab will only receive a bar-coded test tube, so your personal details will not be know to the lab.

Will anyone else see my results?

We are obliged by law to inform Public Health Englad (PHE) of both negative, positive and indeterminate results along with your personal details (name, address, sex, d.o.b.)

Your details will be passed on securely to fulfil our legal obligation.

What is a Lateral Flow Test?

A Lateral Flow test is a very quick method of finding out whether you have Covid.  A nose or throat swab is taken and mixed with a solution.  The solution is dropped onto the lateral flow device.  The strip is able to detect, very quickly, the presence of Covid particles.

If you are positive, a line will appear in the Lateral Flow Device.

How Reliable is the Lateral Flow Test

The Lateral Flow Test is can be done in the clinic, in the workplace or at home.  In certain circumstances, video guidance will be available for use At Home.

We have chosen our Lateral Flow Tests carefully and they are highly sensitive and highly specific

Sensitivity means that it is reliable in terms of picking up positive Covid results

Specificity means that it is reliable in terms of identifying those who don’t have Covid.

Can you offer Covid-19 Antibody Tests?

At present we are not offering Covid-19 Antibody tests.